At Lensora, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, products, and services.

1. Information We Collect We may collect the following types of personal information:• Contact Information: Name, phone number, email address, and shipping address• Medical Data: Prescription details and relevant eye care history (only as required for customized lenses or optical services)• Order Information: Product selection, payment details (excluding full card data), and transaction history• Digital Data: Device information, IP address, browsing behavior, and cookies for website analytics and functionality

2. How We Use Your Information We use the collected data for the following purposes:• To process and fulfill your orders, including customized products• To manage appointments and communicate with you regarding your purchases or queries• To provide optical and eye care services where applicable• To enhance and personalize your shopping experience• To send service-related updates and marketing communications (you may opt-out anytime)• To ensure compliance with legal obligations

3. Data Protection and Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or alteration. This includes encryption, secure servers, and access restrictions for sensitive information.

4. Sharing of Information We do not sell your personal information. However, we may share your data in the following cases:• With authorized medical professionals for fulfilling optical prescriptions or consultations• With trusted third-party service providers (e.g., shipping, payment gateways, IT services) solely for operational purposes• With legal or regulatory authorities, if required by applicable lawAll third-party partners are bound by confidentiality and data protection agreements.

5. Your Rights and Choices You have the right to:• Access your personal data held by us• Request corrections or updates to your information• Withdraw consent for marketing or data processing where applicable• Request deletion of your personal data, subject to retention obligations for legal or contractual purposes

6. Cookies and Tracking We use cookies and similar technologies to enhance your browsing experience, understand user behavior, and provide targeted content. You can modify cookie settings through your browser at any time.

7. Children’s Privacy Lensora does not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent. If we become aware of such data collection, we will take steps to delete the information promptly.

8. Jurisdiction This Privacy Policy is governed by the laws of Ambala, Haryana. Any disputes arising from the processing of your data will fall under the exclusive jurisdiction of the courts of Ambala, Haryana.

At Lensora, we use cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized content and services. By continuing to use our website, you consent to the use of cookies as described below.

1. What Are Cookies? Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your browser and remember information such as preferences, login status, and shopping cart contents.

2. Types of Cookies We Use• Essential Cookies: These are necessary for the website to function properly. They allow you to navigate and use basic features like secure logins and shopping carts.• Performance & Analytics Cookies: These cookies help us understand how visitors interact with our site, which pages are most popular, and where improvements are needed. Data collected is anonymized.• Functionality Cookies: These remember your preferences (like language or region) to enhance your experience on our website.